Customer Service Representative Job at Pentastar Aviation, Waterford, MI

YVRCbHRHZHFRTU5iWXlhRmRiVDgzUWwvS1E9PQ==
  • Pentastar Aviation
  • Waterford, MI

Job Description


Description:

A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation's Executive Facilities.

Responsibilities for the position are as follows:

Bright and sharp communication (both written and verbal) skills a must! You will be communicating with customers through email as well as in-person when they visit our facilities.

Providing superior customer service to passengers, crew members and all guests of Pentastar Aviation.

Answering incoming phone calls, to include radio communications with aircraft and support personnel.

Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders and key handling (both car and aircraft).

Confirming all requests with customers to ensure information is accurate and processed appropriately.

Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast paced.

Providing visitor security badge and direction to all visitors within the facilities.

Continuous monitoring of security and safety requirements for our customers and employees.

Requirements:

Qualifications for the position are as follows:

High school diploma or equivalent required

Valid and unrestricted driver's license and must be able to complete DOT medical requirements for passenger transportation

Solid customer service skills

Strong teamworking skills

Requires an outgoing, friendly personality with a positive attitude

Basic computer skills (MS Office)

Ability to work flexible schedules including evenings, weekends and holidays and overtime as required

Must be willing to learn new processes and be open to coaching from other members of the team

Multi-tasking skills a must

Ability to work outdoors in various weather conditions when necessary

PId16cb3b428e8-30492-31890011

Job Tags

Holiday work, Outdoor, Gangs, Flexible hours, Afternoon shift,

Similar Jobs

One Step Forward

ABA Therapist Job at One Step Forward

Do you enjoy working with children and want to make a meaningful impact? One Step Forward is hiring ABA Therapists to provide in-home ABA therapy during after-school hours in Paterson, NJ. This part-time opportunity allows you to develop hands-on experience in behavioral... 

TBG | The Bachrach Group

Physician Billing Supervisor of Insurance Follow-Up Job at TBG | The Bachrach Group

 ...tactfully and diplomatically. Required Licenses/Certifications: Certified Professional Coder (CPC) , OR Certified Coding Specialist (CCS) , OR Certified Coding Specialist Physician-based (CCSP) . Apply today and take the next step in your healthcare career!... 

English Today USA

Online English Teacher: Teach Adults in Group Conversation Classes Job at English Today USA

**Teach Adults Online in Group Conversation Classes** We're seeking passionate English teachers to lead engaging group conversation classes for our mostly self-paced subscription program. If you're an enthusiastic educator who thrives on helping students enhance their... 

Hilton

Senior Manager, Chief Information Officer (CIO) Communications Job at Hilton

***This role is based at one of our corporate offices in McLean, VA or Memphis, TN*** As the Senior Manager of CIO Communications, you will help enhance Hilton's reputation, inspire and engage Team Members, and connect owners and partners to Hilton's purpose and business... 

Impilo

Head of Finance Job at Impilo

 ...Job Title: Head of Finance Location: Philadelphia Department: Finance Reports To: Chief Executive Officer (CEO) or Chief...  ...financial reporting in compliance with local regulations and accounting standards. Cash Flow & Risk Management: Monitor and optimize...