Job Description

About Arcade Beauty:

Arcade Beauty is the strategic combination of Arcade Marketing and Bioplan. We deliver a complete spectrum of sampling solutions through the unique expertise of our subsidiaries: Biopack, Carestia, Dixon Direct, Le Papillon, Mappel, Phoenix Glass, Socoplan and Socopol. Arcade Beauty ignites consumer interest and brings products to life. As a preeminent provider of sampling solutions to the leading beauty, fragrance and skin-care brands, Arcade Beauty offers solutions that can accelerate consumer trial and purchase.

Position Summary:

This Director position covers both the South Plainfield and Dayton NJ plants for cosmetics and fragrance products champions the Arcade business through management of CPM and Planning Departments with a focus on timely development of new projects, accurate order management, and exceptional delivery performance. This position is a key member of the Plant Leadership team and manages the relationship between sales and operational functions. The role is responsible for tracking and ensuring monthly sales forecast and interfaces regularly with other departmental leads to align on planning, production and shipment processes that support revenue and profit achievement. The Director oversees and improves processes with the aid of all department leaders from post order receipt through shipment stages. A key objective is to grow Arcade’s customer base while ensuring efficiency and effectiveness at every level of the organization. This leader drives team performance in the areas of entering sales orders, and related charges, product timelines, customer supplied items, supporting document maintenance, udpates on order status, responsiveness to client concerns and feedback, and weekly and monthly KPI’s for On Time and In Full.

Key Responsibilities:

• Ensure that the entire CPM team understands technologies, capabilities, and is routinely updated on lead times and business changes that may impact client expectations on timing.

• Continuously partners with sales, estimating, development, package engineering, and purchasing and production in order to supply new products to customers and satisfy brand launch and repeat order requirements.

• Drives alignment with operational department heads, including planning, quality, production, purchasing, materials management, and shipping by effectively communicating order execution needs and works through challenges in the order delivery process.

• Oversees order processing, ensuring that purchase orders match quotes. Manage the total open order report and develop accurate Monthly and 3Month Revenue Forecasts so other business leaders understand and subsequently manage respective areas to support and achieve profitability goals.

• Understands customer contact points and expectations. Manages client expectations through ensuring CPM team is timely entering orders, conducting weekly status calls, maintaining project trackers, and updating open order reports.

• Manage the CPM department by balancing workload, cross training, and hands on supporting during peak processing periods. Timely resolves both department and cross functional opportunities, turning issues into solutions.

• Addresses department resources needs including, hiring, development and discipline of project managers. Conducts job performance annual reviews, appraisals, and quarterly reviews.

• Develops and adheres to department and overall company budgets.

Education/Experience:

• Experience : Candidates should have 10-15 years of progress customer care and project management experience within a contract manufacturing or similar environment, preferably in the personal care or similar market. Should have least 3-5 years of managing a group with team leaders of 5-10 people and can demonstrate strong relationship building skills with sales, estimating, operations, procurement, quality and finance.
• Education: Bachelor's degree (B. A.) from four-year college or university is required with an MBA preferred. Related functional and industry experience and or training; or equivalent combination of education and experience will be considered.
• Managerial Skills: This is a leadership position that requires the ability to inspire, motivate, and manage a large team of customer care and project management professionals in order to maximize performance and business results.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Should have solid knowledge of both customer satisfaction metrics and overall business KPIs.
• Computer Skills: individual should have thorough knowledge of ERP and CRM systems, Excel, and other analytical and presentation software.

Arcade Beauty is an equal opportunity employer.

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