Information Technology Specialist Job at Questeq, Aliquippa, PA

YVRKbHQyQm1RTUJYWlNHSGQ3ZjcyZ3AySkE9PQ==
  • Questeq
  • Aliquippa, PA

Job Description

Who we are:

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What you will be doing:

The Information Technology Specialist (On-Site) will join the talented team at the Hopewell Area School District. You will provide support to our customers to ensure effective problem identification and resolution of software and hardware tools which include both desktop and laptop computers, mobile devices and printers used throughout the educational institution.

Essential Functions:

  • New computer setup which includes imaging, software installation, hardware upgrades and troubleshooting. Applies desktop updates, and configuration modifications.
  • Conducts problem identification and resolution with a focus on help desk ticket resolution.
  • Develops desktop strategies and configuration alternatives to best meet customer needs.
  • Architects, create, deploy and maintain standard workstation images for desktops and laptops.
  • Architects and implements patch distribution management (desktop).
  • Ensures workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenance.
  • Understanding Active Directory group policies and maintaining application groups.
  • Proven experience in desktop methodologies and best practices.
  • Ability to interact with customers on the telephone and in person.
  • Provides ongoing hardware and software support for all technologies.
  • Addresses help desk tickets efficiently and in a timely manner.
  • Troubleshoots and resolves technology failures, documenting required changes.
  • Responsible for managing multiple priorities including tickets, projects and other assigned tasks.
  • Keeps current with technology trends and changes related to position.

Specific Technology Skills/Experience:

  • PC Security Administration/Update experience.
  • Active Directory experience.
  • Mobile device experience.
  • Microsoft and IOS experience

Qualifications & Educational Requirements:

  • Associate degree in technically related field preferred.
  • Experience providing computer and network support.
  • Exceptional written and oral communication skills.
  • Must possess extensive troubleshooting skills.
  • Ability to work well in a demanding and fast-paced environment.
  • Excellent interpersonal skills for both internal and external communications.
  • Must be able to successfully pass criminal background checks.

Job Tags

Similar Jobs

Verdant Specialty Solutions, Inc.

Chemical Operator Job at Verdant Specialty Solutions, Inc.

 ...Solutions Verdant Specialty Solutions is a global specialty chemical company. Its customers include world-leading personal care and...  ...employees. Position Summary: We are looking for a Chemical Operator for our University Park, IL location. This is a full-time position... 

Robert Half

Accounting Clerk Job at Robert Half

 ...Half is partnered with an exciting company to help them hire an Entry Level Analyst. Your main responsibility will be to Interpret, review,...  ...bargaining agreement. This is an onsite position in Union County. SUMMARY: Interpret, review, analyze and calculate... 

Ishmee Inc

QA Tester Job at Ishmee Inc

 ...Position: QA Tester Location: Little Rock AR Duration: 12 Months Work: Onsite Responsibilities: Develop and implement test plans test cases and test scripts for functional and nonfunctional testing. Perform testing and debugging of new and... 

Flynn Group

Restaurant General Manager Job at Flynn Group

 ...within the Flynn Group, owning and operating over 311 Wendys restaurants across the District of Columbia, Maryland, Pennsylvania, Utah,...  ...outstanding. We want you to provide customers with great-tasting food and a service that puts a smile on their faces and keeps them coming... 

CareerPaths NW

Quality Assurance Controls Manager Job at CareerPaths NW

 ...they deliver exceptional products through a teamdriven approach to sales production and operations. They are seeking a Quality Assurance / Controls Manager to lead their quality assurance and food safety efforts in their seafood processing operations. This is a pivotal...