Job Description

Essential Duties & Responsibilities including but not limited to:

1. Monitors days in A/R and ensures that they are maintained at the levels expected by management. Analyzes work queues and other system reports and identifies denial/non-payment trends and reports them to the Billing Supervisor.

2. Responds to incoming insurance/office calls with professionalism and helps to resolve callers’ issues, retrieving critical information that impacts the resolution of current or potential future claims.

3. Establishes relationships and maintains open communication with third party payor representatives in order to resolve claims issues.

4. Reviews claim forms for the accuracy of procedures, diagnoses, demographic and insurance information, as well as all other fields on the CMS 1500.

5. Reviews and corrects all claims/charge denials and edits that are communicated via Epic, Explanation of Benefits (EOB), direct correspondence from the insurance carrier or others and uses information learned to educate PFS and office staff to reduce future denials and edits of the same nature. Initiates claim rebilling or corrections and obtains and submits information necessary to ensure account resolution/payment

6. Identifies invalid account information (i.e.: coverage, demographics, etc.) and resolves issues.

7. Evaluates delinquent third party accounts and processes based on established protocols for review, payment plan or write-off.

8. Reviews/updates all accounts for write-offs and refunds.

9. Reviews and follows through on all insurance credit balances through take back initiation, refund initiation, and/or payment re-application.

10. Completes all manual and electronic insurance payment posting assignments per the turnaround standards. Reports unfinished assignments to the Billing Supervisor.

11. Keeps informed of all federal, state, and managed care contract regulations, maintains working knowledge of billing mechanics in order to properly ascertain patients’ portion due.

12. Completes all assignments per the turnaround standards. Reports unfinished assignments to the Billing Supervisor.

13. Handles incoming department mail as assigned.

14. Attends meetings and serves on committees as requested.

15. Maintains appropriate audit results or achieves exemplary audit results. Meet productivity standards or consistently exceeds productivity standards.

16. Provides and promotes ideas geared toward process improvements within the Central Billing Office.

17. Assists the Billing Supervisor with the resolution of complex claims issues, denials, appeals and credits.

18. Completes projects and research as assigned.

Secondary Functions:

1. Enhances professional growth and development through in-service meetings, education programs, conferences, etc.

2. Complies with policies and procedures as they relate to the job. Ensures confidentiality of patient, budget, legal and company matters.

3. Exercises care in the operation and use of equipment and reference materials. Performs routine cleaning and preventive maintenance to ensure continued functioning of equipment. Maintains work area in a clean and organized manner.

4. Refers complex or sensitive issues to the attention of the Billing Supervisor to ensure corrective measures are taken in a timely fashion.

5. Observes irregularities in the cash/denial posting process and reports them immediately to the Billing Supervisor.

6. Accepts and learns new tasks as required and demonstrates a willingness to work where needed.

7. Assists other staff as required in the completion of daily tasks or special projects to support the department’s efficiency.

8. Performs similar or related duties as assigned or directed.

Organizational Requirements:

• Maintain strict adherence to the Lahey Health Confidentiality policy.
• Incorporate Lahey Health Standards of Behavior and Guiding Principles into daily activities.
• Comply with all Lahey Health Policies.
• Comply with behavioral expectations of the department and Lahey Health.
• Maintain courteous and effective interactions with colleagues and patients.
• Demonstrate an understanding of the job description, performance expectations, and competency assessment.
• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participate in departmental and/or interdepartmental quality improvement activities.
• Participate in and successfully completes Mandatory Education.
• Perform all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education: High School diploma required, bachelor’s degree preferred

Licensure, Certification & Registration: Billing Certification preferred

Experience: 1-2 years of experience in billing or related field preferred

Skills, Knowledge & Abilities: Working knowledge of third party payor reimbursement, eligibility verification process and government and payor compliance rules.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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