Job Description

Job Title: Online Cruise Reservationist - Entry Level

Location: Remote

Job Responsibilities:

Cruise Bookings: Manage cruise bookings, ensuring accuracy and efficiency in reservations while providing exceptional customer service to guests.

Booking and Coordination: Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities.
Customer Service: Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Data Entry and Record Management: Maintain accurate records of bookings, payments, and customer interactions using our CRM system.
Travel Advisory: Offer expert advice on destinations, travel arrangements, and travel insurance options to clients.
Problem Solving: Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions.

Requirements:

Experience: Proven experience in a customer service role or within the travel industry.
Skills: Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems.
Organization: Ability to manage multiple tasks and prioritize workload effectively in a remote work environment.
Problem-Solving: Capacity to handle and resolve customer issues promptly and professionally.
Flexibility: Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones.
Education: High school diploma or equivalent; additional certification in travel and tourism is a plus.

Benefits:

Remote Work: Enjoy the flexibility of working from home with a supportive team environment.
Competitive Salary: Compensation commensurate with experience, with opportunities for performance-based incentives.
Professional Development: Access to ongoing training and development opportunities within the travel industry.
Travel Perks: Discounts on personal travel bookings and familiarization trips to enhance product knowledge.

Job Tags

Full time, Remote job, Work from home, Flexible hours, Afternoon shift,

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