Job Description

POSITION: PHARMACY TECHNICIAN

The Pharmacy Technician is responsible for assisting licensed pharmacists with the clerical duties associated with managing the pharmacy. Additionally, technicians will accurately bill, prepare, and package prescriptions for verification by a pharmacist.

The Pharmacy Technician ensures that the pharmacy operates safely and efficiently. Duties include: maintaining patient records, preparing and processing prescriptions, answering telephone calls, communicating with patients, payors, and healthcare providers, inventory management, shipping, and patient services. The Pharmacy Technician must be accurate and meticulous to avoid possible errors and ensure safety. They must be able to work under stressful conditions and communicate clearly and accurately.

Primary responsibilities are:

• Collect, review, and interpret external data sets that support sales opportunities.

• Providing friendly service in person, over the phone and through written communication.

• Answering the telephone in a professional and timely manner.

• Initiating the patient intake process which includes gathering and entering detailed information about the patient and the patient’s prescription into the pharmacy’s computerized system (SRS).

• Navigating insurance plans and accurately billing the appropriate insurance (includes coordination of benefits for patients with more than one payer, understanding overrides, codes, and manual billing).

• Staying informed on current availability of, and assisting patients with copayment assistance methods, from copayment cards or programs to foundation or grant support.

• Maintaining and updating records of the patient’s health, allergies, demographic, and insurance information in the computerized pharmacy system.

• Working under the supervision of a registered pharmacist while staying current with local, state, and federal laws.

• Referring any clinical questions regarding prescriptions, drug information, or health matters to a pharmacist.

• Processing of prescriptions for review by a pharmacist.

Additional responsibilities include:

• Establishing and maintaining relationships with third parties such as vendors and payers.

• Assisting in the verification of prescription authenticity.

• Remaining knowledgeable about new and discontinued medications.

• Admixing medications under supervision.

• Collaborating with offices to resolve patient specific issues.

• Supporting non-traditional pharmacy operations (e.g., special projects, testing services, front desk clerical functions, internal sales, etc.).

Competencies:

• Gains insight into the patient’s needs, identifies opportunities that will benefit the patient, effectively builds and maintains strong patient relationships.

• Prioritizes work to meet commitments aligned with the organization’s goals.

• Juggles multiple activities and utilizes their knowledge of internal structures, processes, and culture to resourcing efforts.

• Demonstrate a variety of multi-mode communication skills, listens, relates and comfortably collaborates effectively with patients and coworkers.

• Maintains a positive attitude despite adversity.

• Follows through on commitments and is direct and truthful. Shows a commitment to continuous improvement and excellence.

• Ability to maintain and adhere to a strict level of confidentiality, demonstrate outstanding judgement, and be able to manage multiple tasks or projects simultaneously.

Supervisory Responsibilities

The Pharmacy Technician does not hold a supervisory role. Senior, experienced pharmacy technicians may be asked to supervise newly hired technicians or pharmacy students.

Minimum Qualifications

A minimum of two (2) years of experience working as a pharmacy technician is preferred but NOT REQUIRED. Pharmacy Technicians need to be detailed-oriented and have good verbal and written communication skills as well as customer service skills. Good computer skills and insurance billing skills are required. The technician should be sociable, reliable, and able to work in a structured environment. The Pharmacy Technician must be able to work efficiently and accurately, following detailed instructions.

Work Environment

The Pharmacy Technician thrives in a fast-paced work environment. Sitting for prolonged periods of time at a desk and perform work on a computer in an office environment. Light to moderate lifting may be required at times. Must be able to spend most of the day standing, walking, or bending and lifting as required, if assigned the Inventory Fulfillment area. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential job functions. The position is based in Kalamazoo, MI.

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